So what condition are your items?
Our items are from good to like new. We try to pick out the nicest items to pass on to our customers. We would not sell items that we would not purchase for ourselves. We also sell new items.
How accurate are you in describing your items?
We try to describe items as closely as possible to condition and item types. If the item is New or Used, we will state so in the description. The item always looks better in person then the picture itself
Would I be able to see more photos of an item?
Of course, just send me an email to firstname.lastname@example.org and we will send you some within 24 hours. Most emails are answered sooner as long as you put in the subject line the item in question. I get a lot of emails that`s why the subject line info.
If I need to ask a question how would I do that?
Questions are welcomed. Just send us an email to email@example.com and we will return an answer within 24 hours. But most emails are answered sooner as long as you put in the subject line the item your asking the question about. I get a lot of emails that`s why the subject line info.
How soon do you ship out an order?
We ship out orders within the next 2 business days after payment is made. Unless you are paying by postal money order then we wait till the MO gets to us and is shipped that day. We try to ship out on Saturdays as well.
How soon do you expect payment?
Payment for all items must be made within 6 Days. If you are mailing your payment we need to know this so we can be looking for it in the mail. If we do not receive an email from you by the 7 th day then on the 8 th day the item will be relisted.
How do you package your items?
I use boxes, wrapped cardboard and cardboard envelopes. This helps prevent from bending and having the items damaged through transit. For breakables, we package them with plenty of bubble wrap and packing material. We want you to receive your item in the same shape it was when it left here.
How well are you at keeping the customer informed of their order?
We value our customers and offer friendly service. I like to keep my customer informed. As soon as I am notified of a sale, I will contact the customer. If they make a payment in the mail, I will notify them upon receiving it. Once the payment is received, I will let the customer know when the order will be mailed. Once the order leaves my home, I will let the customer know and provide them with a Delivery Confirmation number unless the payment is made through Paypal then the number will be sent to them automatically. Then if I have not heard from the customer upon delivery, I will email them to make sure they received the item alright